Returns & Exchanges
At Serge DeNimes, we want you to be completely satisfied with your jewelry; if you're not happy with your purchase, you can return or exchange items within 14 days of receipt.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Ensure all jewelry is in its original, unworn condition and placed inside the branded Serge DeNimes pouch and box to prevent damage.
Ship the Items
Print your generated return label and drop off the package at your nearest authorized courier location, ensuring you keep a copy of the tracking receipt.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing