Frequently Asked Questions
Everything you need to know about our premium jewelry and apparel.
What materials are used in Serge DeNimes jewelry?
Our jewelry is primarily crafted from high-quality 925 Sterling Silver. Each piece is hallmarked at the Goldsmiths' Assay Office in London to guarantee its authenticity and quality.
How long does international shipping take?
We ship worldwide. International orders typically arrive within 5-10 business days, depending on the destination and the shipping method selected at checkout.
What is your return policy?
We offer a 14-day return policy for a full refund or exchange, provided the items are unworn and in their original packaging. Please note that earrings cannot be returned for hygiene reasons.
How do I find my ring size?
We provide a comprehensive size guide on each product page. You can measure your finger circumference or the diameter of an existing ring to find the perfect fit between our sizes, ranging from N to W.
Will my jewelry tarnish over time?
925 Sterling Silver naturally oxidizes over time. To maintain its shine, we recommend avoiding contact with perfume and water, and cleaning your pieces regularly with a silver polishing cloth.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.